Who we are

Francel City Tech (“Francel”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products (including shoes, slippers, jackets, caps, and t-shirts), or interact with us.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

B. Non-Personal Information

  • Browser type

  • IP address

  • Device information

  • Website usage data

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our products and services

  • Send order confirmations and updates

  • Send promotional emails (if you opt in)

  • Prevent fraud and ensure security

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • Marketing service providers

  • Legal authorities when required by law

All third parties are required to protect your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Analyze website traffic

  • Personalize user experience

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw marketing consent

  • Request a copy of your stored data

To exercise these rights, contact us at:

📧 [Insert Your Business Email]

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions

  • Provide services

  • Comply with legal obligations

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Francel does not knowingly collect personal information from individuals under the age of 13 (or applicable age in your country).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Francel City Tech

Email: [Francelcitytech@gmail.com]

 

Address: [FRANCEL-CITYTECH LTD, UB Junction, Buea]